APM’s installation service ensures seamless deployment of all your software solutions, with end-to-end support from setup to system configuration, ensuring smooth integration with your airline operations.
But we don’t stop there – with unparralleled post-installation customer support you’ll experience optimal system performance down the line. Our multi-language help desk supports you with issues ranging from minor to critical.
Furthermore our consultancy tailors solutions to your exacting needs, backed by rigorous testing and configuration support. We also train your
users to ensure smooth implementation and system proficiency, avoiding disruptions to your operations.
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Help Desk Support
APM’s operates a French and English-speaking Help Desk for day to day issues. We record any issues as SLAs,
SLA 3 minor issue
SLA2 inconvenient issue with a workaround
SLA 1 serious issue needing urgent attention
We are proud to say our extensive testing regime limits these issues considerably but we aim always to provide you with immediate support, we are not the type of company that just issues an SLA ticket.
With us you can count on a prompt, personal and proactive service.
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Analysis and specification
Right from the start, APM adopts a collaborative approach to development and implementation of software solutions tailor-made to meet, not only the specific demands of your airline, but anticipate aviation market trends too.
Our consultants carry out rigorous gap analysis to compare your existing existing systems and processes with APMs; by doing so, your IT team is able to identify the points of interface and the technical and process implications of implementation.
The result is an agreement about the existing processes that will be retained or replaced, which is fully documented prior to development, testing and implementation.
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Training and Consultancy Support
APM’s consultancy team is there to support you whether you are replacing existing software, installing APM as your first system or even using APM in conjunction with other tools.
Our comprehensive user training means you can be sure that all users fully understand how to work with APM’s technology.
In addition, APM provides day-to-day French and English-speaking technical phone support based in our UK representative and Swiss offices.
APM also offer customisation of its CrewLogic and CrewSim pairings and roster optimiser which meet the specific demands of your flight schedule whilst conforming to crew flight limitations. This is provided by APM’s optimisation consultancy service
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Testing
APM has developed a comprehensive process of testing designed both to mitigate the risks and reduce the time it takes to get from software development to delivery.
By incorporating SmartBear Test Complete testing technology – which allows the running of hundreds of automated test scripts - APM's process offers consistency in testing, measured against an agreed baseline, with enhanced regression testing and extended testing coverage.
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Configuration
The right configuration of a system is essential to successful implementation.
With the Settings module from APM your IT teams can configure modules to assign access and user rights, standardise templates, colours and define other settings; ensuring that it meets the needs of your business.
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Hardware requirements
The current default APM Hardware requirements to host the system are available to download here.
However prior to any installation APM will advise you on the recommended hardware required.
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APM Mobile Apps requirements
The current default supported device specifications for APM mobile apps are available to download here - APMApps Device Versions. The use of these Apps are only available to customers who have licenced the APM APPs Server.