Analysis and specification
01. Analysis and specification
Right from the start, APM adopts a collaborative approach to development and implementation of software solutions tailor-made to meet, not only the specific demands of your airline, but anticipate aviation market trends too.
Our expert consultants carry out rigorous gap analysis to compare your existing systems and processes with APM's; by doing so, your IT team is able to identify the points of interface and the technical and process implications of implementation.
02. Testing
APM has developed a comprehensive process of testing designed both to mitigate the risks and reduce the time it takes to get from software development to delivery. We have extensive regression testing, incorporating both manual and AI processes, for the various products and apps we produce.
03. Configuration
The right configuration of a system is essential to successful implementation. With the Settings module from APM, once trained, your designated team member can configure modules to assign access and user rights, standardise templates, colours and define other settings; ensuring that it meets the needs of your business.
04. Cloud deployment
We deploy our software for you on cloud services hosted with Azure. In certain circumstances, we can also deploy it locally on your servers. For further details, including server specifications, please contact us.
05. APM Mobile Apps requirements
APM's mobile apps run on both Apple and Android devices, on an operating system no more than two versions older than the current iOS or Android release.
Support & Consultancy
01. Help Desk Support
APM operates a French and English-speaking Help Desk for day-to-day issues. We record any issues as SLAs:
- SLA 3: Minor Issue
- SLA 2: Inconvenient issue with a workaround
- SLA 1: Serious issue needing urgent attention.
Our extensive testing regime keeps these issues to a minimum, but when one does come up, we aim to support you immediately. We’re not the type of company that just issues an SLA ticket. With us, you can count on a prompt, personal and proactive service from an industry expert.
02. Training and Consultancy Support
APM’s expert consultancy team is there to support you whether you are replacing existing software, installing APM as your first system or even using APM in conjunction with other tools.
Our comprehensive user training means you can be sure that all users fully understand how to work with APM’s technology.
In addition, APM provides day-to-day French and English-speaking technical phone support from our UK and Middle Eastern representatives and our Swiss office.
APM also offers customisation of its CrewLogic and CrewSim pairings and roster optimiser which meet the specific demands of your flight schedule whilst conforming to crew flight limitations. This is provided by APM’s optimisation consultancy service.
